Straightmyteeth strives to make the process as convenient as possible and we want our customers to feel confident while purchasing our aligners. Our policies are customer-friendly.
Impression Kit: Our policy on impression kit allows you to get a refund if you return within 15 business days from the day of its purchase. The Impression Kit must be unused, unopened and in the same condition in which you received it. All accessories, items included with the purchase, and components that come with the product must be sent back with the original packaging. A refund after deducting the shipping charges will be issued once we have received the impression kit back.
If our orthodontists determine you aren’t a suitable candidate: Our specialized team of orthodontists examines your impressions and reviews your pictures and approves your case only if they are satisfied and are assured of the desired results. We will refund your entire impression kit/aligners amount if you are not a good candidate for invisible aligners treatment.
Aligners: Once you have placed an order for your aligners, refunds are only allowed for manufacturing defects or if you aren’t a suitable candidate.
Bought aligners upfront: As you know if you buy our aligners upfront, an impression kit comes free. In case we provide you a treatment preview and due to some reason you do not wish to proceed with the treatment, in this case we will just keep the kit charges (which you have used to make teeth impressions) and will refund the remaining amount.
In case you receive Ill-fitting aligners we will offer you a free impression kit to take your impressions again & fabricate new aligners. If in such case you do not wish to proceed with the treatment we will offer you full refund.
If at the end of your treatment, having followed all stipulated guidelines, you aren’t happy with the results contact us so our team can re-evaluate your results, for this purpose we will need pictures of your teeth with aligners in from the last step. If your re-evaluation is approved, you may be eligible for additional aligners.
You may also request a refinement for a charge of £150.
All refunds are processed immediately after approval, and are returned to the customer via the customer’s purchasing method only. If you have a question regarding your order, please email us at [email protected]